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| - My 7 and 8yr old children have been seeing Dr, Cox of Anthem Pediatric Dentistry for the past 3 1/2 years. We were very happy with Dr. Cox and his office environment. My dental insurance changed for 2014 and Dr. Cox was not a preferred provider, so I checked my provider directory for a Pediatric Dentist. Dr. Luong and Toothfairy dental was a preferred provider. I made my appointment in December for Wednesday, January 29, 2014, at the Henderson office. On their website, it shows two locations (Las Vegas and Henderson) each with their own phone numbers. I called the Henderson office number and confirmed on the phone for this location. I received a text on January 22, confirming my appointment on January 29th.
On January 29th, I arrived at the Henderson office to see Dr. Luong, and the doors were locked and no one was inside the practice. We were 15 minutes early so I called the number on my text that I saved. I was told the Henderson office is closed on Wednesday, that Dr. Luong is at the Sahara Ave location. I was put on hold and was told my appt. was for Thurs, Jan 30 at the Henderson location. I told the lady on the phone that when I made my appt. it was for the 29th and I have the text message still confirming this. Needless to say, I was very upset. I took off work early and took my kids out of school early for this appt. Now I had to do the same thing the next day.
We arrived for the appointment on January 30 on time and the waiting room was crazy. I explained the appointment mess up with the front desk and just got a 'sorry'. I was told that the Henderson phone number rings to the same person as the Sahara Ave number, like I knew this or it said that on the website. I explained that I had to sign a form for this practice that if I miss an appt. I will be charged $50. I asked what about their mess up and the financial hit I took? Again, just told 'sorry'.
We were seen 45 minutes after we got there. Dr. Luong spent all of 30 seconds with each of my kids. She found a cavity on my daughter's molar. When she examed my son, she didn't even mention his underbite that Dr. Cox pointed out 2 years ago (he is having an Orthodontic evaluation next week). When I asked if he still had the under bite, Dr. Luong then looked and said he did. This was our initial exam with this practice and she never even pointed it out or saw it. She didn't know I knew about the under bite. I found out Dr. Luong is a general dentist, with no advanced training in pediatric dentistry. Dr. Cox does have advanced training in this field.
I will be going back to Dr. Cox for my daughter's filling and all future visits, happily paying the non-preferred provider rate until I can change my insurance for 2015. Toothfairy dental's exam rooms in Henderson were very tight and uncomfortable. Dr. Cox's practice is wide open and both kids could sit next to each other and be cleaned at the same time. At Toothfairy dental there are small rooms that can only hold one child at a time.
When I made the appointment, I was told that 3pm is the last appt. for Dr.Luong. When she examed my kids at 4pm due to the office running late, I felt rushed by her and felt she did not give my kids a thorough exam. I explained the appointment problem with her and just got a 'sorry'.
Forgot to say my daughter did not have a cavity as Dr. Long told us. Her sealant on her molar broke off and Dr. Cox just resealed it. STAY AWAY
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