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| - To be honest, we never had an issue before this evening. Service is generally good, and food is what is to be expected from a Buffalo Wild Wings.
However, tonight was my birthday. There were just two of us at the table. We ordered a pretzel appetizer. I ordered a buffalo ranch chicken wrap, and my husband a medium order of wings with 3 flavors.
The waitress repeated the whole order back correctly. A food runner brought the wrong wings for my husband (someone else's order). The waitress apologized and let us know it would be another 20 min for wings, because the kitchen was slammed.
The waitress was not at fault, but I find this to be unacceptable. The result was we cancelled his order, and paid for my food and the appetizer. It was a bummer they were not willing to rush his order, or comp the appetizer, or offer a dessert. The manager (gave the waitress to give to us) coupons for a snack size wings, but never came over to the table. Oh well! We tipped the waitress more than 20% and wrote on the receipt that the food runner and kitchen need work.
We will be back I'm sure, but the expectation is 3/5 stars.
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