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  • Food is halfway decent for what it is. The reason for two stars is the SERVICE, or lack there of. Every time I visit this location I'm so disappointed. Always seems completely understaffed. My last and final visit I ordered Togo. I stood at the front for ten min before anyone even came up. The entire lobby was packed full of confused guests. The dining room floor did not seem busy whatsoever. Finally a young man came up and took my name. He was very friendly and helpful but the look on his face read overwhelmed. They have the poor guy seating people and doing Togo. It was insufficient. In total I was in Red Robin's lobby 38 minutes. For Togo food. Needless to say when I got home my salad was wilted having been packed with once warm food. My family's food was cold. Fries soggy. Altogether nasty. Red Robin needs to focus more on customer service and properly staffing the restaurant. I honestly can't believe this location is still open.
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