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  • At 4:27PM on October 14, 2014 I booked a mens haircut for 5:45PM at LOOK Style Society with Cesar, who is said to be a mens haircut specialist, via the LOOK Style Society website. While I was surprised to see such short-term availability, I was hopeful that I could've finally found "the one" to cut my hair in Vegas (nice salons are few and far between here). Following my booking, which required me to put down a credit card, I received one confirmation text message and then an additional reminder text message. I left my office right at 5PM (a rarity) to ensure that I would not be tardy for my appointment with Cesar. I have done communication work for a salon in Central Los Angeles and understand how much added stress ensues when a client in just 5 minutes late to an appointment. Once I arrived at Town Square, I promptly reported to LOOK for my first experience at the salon. While I was somewhat impressed with the aesthetic and feel of the salon, I was quickly disappointed to learn that Cesar was gone for the day. While my appointment had been booked, and confirmed no one in the salon had thought to call, text, or email me. The receptionist, who was sweet but without any skill to resolve the situation, suggested that I return to the salon on another day to see Cesar. A funny thought when you consider that I wasted nearly an hour of my evening trying to see Cesar for the appointment that I had booked and confirmed. How is one to know if Cesar will be available during his "availability" another day? My suggestion for clients? Call to book. My suggestion for the salon? COMMUNICATE. This situation could've easily been avoided. If you're going to have stylist availability and booking online, COMMUNICATE with stylists to ensure that stylists are actually available to execute said services. If there is an issue with an appointment, utilize your receptionist to COMMUNICATE to the client. Work as a TEAM. Where was Cesar during all of this? Did he not receive immediate notification of my booking? If Cesar was gone for the day all he needed to do was COMMUNICATE the receptionist so she could then COMMUNICATE to the client. The search continues for a quality salon in central Las Vegas...!
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