| rev:text
| - Best Buy is one of those places where, you have to know exactly what you're looking for. Otherwise, some primordial ball-scratcher will attempt to upsell you on something else, by reading the box he's holding before you get a chance to! You know, in order to appear knowledgeable without actually being so.
I called the other day looking for a specific item, and after the guy kept fumbling the name on the phone ("you want to transfer DVDs to VHS?" What the hell. NO. Can you even hear yourself?? Who. transfers. a. DVD. to. a. VHS. on. purpose??), I had him repeat it to me 3 times, made sure he got the software for a Mac and had him set it aside for me for next day pickup. He assured me it would be waiting for me at customer service.
Well, I get there, and sure enough; the software set aside for me was one that was only Windows compatible. Customer Service lady mutters an apology, and says that this whole situation makes her look like a big idiot. So, we walk over to the "guy who knows software" and after he gets off his personal call, walks over and tells me they haven't had the Mac version for a while.
I recognized his voice as the guy I talked to on the phone the day before.
He tries to upsell me on a different program (that he randomly picks up off the shelf), but as he's reading the back of the box, tells me he isn't sure it will also transfer audio. It comes with a connector that has three outputs. It will transfer audio. But, he won't let me get a word in edgewise, so he looks up the software he's trying to sell me on Best Buy's website to see if it'll transfer audio as well. Go ahead, "guy who knows software."
Apparently, all you need at Best Buy to "know software" is the ability to read the back of whatever box you pick up, and whatever you read on Google in front of the customer.
- I should also mention, this is the Best Buy where the laptop guy couldn't explain the difference between a MacBook and a MacBookPro; to someone who had been waiting to talk to him for 20 minutes. -
I finally tell the "guy who knows software," that while he's on Best Buy's website, if he could check to see if the software I'm looking for is at another Best Buy, so I can get out of there. He keeps reading the box of the other software. I tell him, "congratulations! You've demonstrated your ability to read the back of a box." After punching in the SKU, he realizes that they DO have the Mac version at THAT Best Buy. He locates it, hands it to me, and I say good bye to 15 minutes that I am never getting back.
Finally, I get to the till. And it takes another 5 minutes to reprint a receipt that the till ate, because you need a manager to authorize receipt reprinting. Best Buy, your store is a gong show. I hope I don't have to go back for a lonnnnnng time.
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