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  • The only reason I am giving this great restaurant 2 stars is due to how awful the service was tonight. I have been coming exclusively to Cynthias in Oakville for take out,delivery and dine in service for years! Everything has always been fresh tasty and friendly. However tonight I opted to order online. As you check out, the option to automatically tip is there, being *savvy* with technology I thought it to be a cool new option and tried it out. Honest mistake, the tip didn't go through. Now, as someone who has worked in service I would never intentionally leave nothing. I understand that it how servers in any capacity survive. I wouldn't have known at all had the driver Not called my house, twice, to inform me. The first call I got was rude, short and accusatory. Though I did apologize and explained what must of happened I was met with responses like "next time if you don't want to tip, just get pick up, I had to drive ten minutes in the snow just for you" Shocked I hung up, appalled that Cynthias was capable of such behaviour. Then a second call because apparently the delivery driver wasn't satisfied with what he said the first time. And this was the kicker. After saying sorry a SECOND time explaining that it was a mistake, (not that I should have to) I was told, and I quote "don't lie, don't you go to church on Sunday? Have some respect for your elders" This will go down as the worst customer service I have ever received. I have never been one to not tip in service, it was once how I made my living. But after all of this nonsense you've lost a customer and any good rating, let alone a good tip for this evening.
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