We have been coming to Geisha House in NLV for years. Two of us in our party ordered meals with shrimp as the main dish. When it was served, the shrimp had not been deveined. The chef noticed as I picked at it on my plate and immediately said that was terrible and it shouldn't be that way and aplogized profusely and he himself summoned what he said was a manager. Someone eventually came over and stated the manager was not on premesis but she would take 10% off. I informed her our main dish was entirely shrimp and somehow that didn't seem adequate. She offered to cook more shrimp, however, after the whole situation, our appetites for shrimp were lost. Shrimp can also not be reheated. She then disappeared for a long time and returned with a bill for $128.00 that was minus 13.00 for the two shrimp dinners that were ruined. $13.00?? Not $26.00, $13.00! She stated she spoke to her manager and that's what they can do. I reminded her that our entire meal we were paying our hard earned money for was shrimp and she was taking 13.00 off and that was not the right thing to do and she walked away.
I have had awful lobster there before, brought it to their attention so they didn't make the mistake of serving bad lobster again and paid for it because I am not ever one to try and get anything for free. This time was enough. It's obvious they only care about money and zero about customer retention.
Bye Geisha House!