The workers always greet you with a smile on their face and a very welcoming, "aloha!" I've never had to wait for a table. They usually seat you right away, but that doesn't mean they're never packed.
The food is amazing!! The price is reasonable since their portions are so huge. I love love love a good spam musubi. Their flavor is just right, but sometimes I wish they would lessen the rice. The fried rice omelette is good! I think they use sticky rice for it butttt I'm not sure. The oxtail soup is also really good. The chantilly cake is sinfully amazing. If that stuff wasn't so fattening, I would probably eat a whole cake to myself.
Their customer service is always on point. My water is refilled almost instantaneously. I will definitely keep coming back here!