We went to @originaljoes a few weeks ago. The food they served almost killed my wife with cross-contamination with a nut allergy. She's fine now but only after being sick and having to purge for a few hours to get the toxins out of her system.
When a restaurant can't guarantee cross-contamination they should say so right from the start (we informed her of the allergy before ordering). When we informed our server that my wife was reacting to the food she told us they couldn't guarantee cross-contamination. No apologies, no offer to comp us the bill, the bill even took awhile to get to us and we were in a hurry to get out of there. Accidents happen but own up to it and make it right.
Record of Twitter conversation:
@jcruzfotodotcom: @originaljoes my wife is suffering an allergic reaction after eating at your 4th St #restaurant #nutallergy please be more careful
@originaljoes: @jcruzfotodotcom Sorry to hear that. I hope she feels better soon. I'll let the team know.
Hopefully this was followed up and it won't happen in the future.
---Update----2014-01-20------
The area manager contacted us and sincerely apologized. He said he would take the steps necessary to investigate and ensure this doesn't happen again which I believe they will. They have a good track record and take this incident seriously which gives me a better feeling about going back to an Original Joe's again.
---End Update ----2014-01-20-----