I needed a tooth replaced on my denture. This procedure takes about 20 minutes. Granted, this fix was an emergency so I was prepared to wait the one to two hours they said would be necessary. Instead, I waited three and a half hours! I've had this procedure done at for less than half the cost and where they were very respectful of my time. I'd never go back to Balle and Associates. The work was fine, but the customer service was horrible.