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  • I don't normally give 1 star but the service was horrible. I called in advance for takeout. It was for three of the "rice rolls". I went in to pick up 20mins after my call, and they said they don't have my order. As in, they couldn't find the slip. So my order was not there or in the process of making. They didn't apologize, the counter lady suggested that she will take the order at that moment and she said it should be about 10minutes. I was on the way going somewhere so I didn't want to wait but since it's just 10minutes, I agreed and paid. 20minutes later, still not ready but I see many rice rolls coming out from the kitchen to serve the guests eating in. I asked the counter lady if mine is ready yet because I clearly see them coming out of kitchen. She says those guests ordered before me. BUT she forgot that I called in wayyyy advance but it was their fault they lost the ordering ticket. I was upset because I have been waiting way too long. The counter lady also said it's slow because they only have one steamer and many order steamed rice rolls in the morning. Well if this is true, why did she make that promise of saying it should only take 10minutes ? She only said that so that I buy and pay right away. I was very dissatisfied with the service . Never coming back. It was my first time, their rice rolls are just like any other rice rolls I had in the area.
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