I have 4 dogs. 3 have 'issues' so I was worried when we moved knowing that I'd have to find a new groomer. I called and explained that one gets bad ear infections when water gets in her ears. One has a torn cruciate ligament and a ruptured disc in his neck. He is very delicate and not stable on his feet. One was a puppy mill mama and shuts down with rough handling or loud voices. The fourth, luckily, is fine. Petstop didn't seem put off or impatient with our needs. I took the ear dog and the healthy one first just to gauge things. I was very pleased with their concern for the dogs and how specific they were in asking about my grooming expectations. The first two came out perfectly. Just adorable and I think cuter than any prior grooming. They did not seem scared or overly anxious to leave which was good. They smelled fresh and did not have that overpowering floral smell that we've had from some places. So far so good. The next day I took scared mama and mister delicate. They again asked about the grooming expectations but they were so gentle and sweet with both babies. They both came out smelling fresh and looking so cute. As with the other two they did not seem frightened or stressed at all. Did not try to escape the salon. That pleased me most of all. Is settle for a second rate groom as long as the dogs aren't afraid but at Petstop I didn't have to settle. The grooming was great and the groomers are wonderful with people and pets.