Allison is amazing. She is really welcoming and I felt very comfortable right away at the studio. The studio has a small reception area with complimentary water and tea, a coat rack, and a reception desk. Then you walk into the next room to the heated massage bed. The massage was amazing. It was a little painful, but felt so good at the same time. I would highly recommend Allison. For your first time getting a massage at Why Knots, you should definitely fill out the questionnaire online and bring a printed copy, saves time. If you are in need of a massage, definitely go to Why Knots. What do you have to loose? (Pun intended)