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| - Three years ago now, I bought a new (to me) Jeep. Six months after that, I let my brother borrow it when his car broke down. Two days into that, he backed it into a pillar at a parking garage. Paint carnage. Luckily for the kid bro, blood's thicker than water, and even a $35,000-for-new vehicle in formerly-pristine condition is just a thing.
After asking around and scrounging the web for reviews, Brighton was the one place that consistently came up with positive comments. I triple bid the job, and despite coming in the highest even paying out-of-pocket, Brighton quickly took the lead. Everyone I dealt with at Brighton was friendly and warm. Their estimate was the most exhaustive, their process the least painful, and the estimator exuded a sense of confidence and knowledge sorely lacking from the other shops I visited.
The actual repair process was painless. I dropped the Jeep off, they asked if I had a ride, they gave me a target time, and several days later they called to let me know it was done ahead of schedule. Arriving back at Brighton, you'd never know my back end got its grind on with a pillar. The scratches were gone, the dents were gone, the new paint matched perfectly, and my hand-sprayed paint job was noticeably more beautiful than the robots at the Chrysler factory could manage. (Robots can make good paint that will last you a lifetime, but that's all robots care about. My Brighton job is glass-flat and mirror-shiny even with your nose right on it.)
My one complaint is that they left my interior a mess. One piece of trim wasn't installed correctly, there were filthy fingerprints all over it and my headliner, the bits of sealant they removed were still on my carpet, and there was overspray on the inside of my quarter window. I didn't notice it until I got home, though, and I'm a detailing fiend, so I just broke out the box of toys and fixed my own interior. Even considering this, Brighton is still the single best body shop experience I have ever had--and given the rest of the experience, I can't imagine it was anything but a rare oversight.
I'd gladly take back my own vehicles or send a friend there.
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