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  • I will start off by saying the food (once we got it) was wonderful, it is the service and poor management that needs work. we sat down, ordered our drinks (Coke and sweet tea) and appetizer. our appetizer arrived before our drinks did. we then ordered our meals. after waiting about 35-40 minutes, we were then informed our actual ticket order was lost so she needed to get our food order again. the waitress told us she would inform her manager so they could make it right. the manager never came by our table and addressed anything with us or apologized. after we finished eating our waitress brought our check to us which was full price. I inquired with her about the bill (since she told us earlier they would make it right) she took our bill to the manager, came back and told us that the manager wouldn't do anything with our check but our waitress took our appetizer off of the check and had to pay for it herself since she is the one that lost our ticket and it wasn't a kitchen issue. that was never our intention at all which I made very clear to our waitress. we made sure we left her enough of a tip to cover the appetizer as well as have herself a tip and once again the manager never came to our table or acknowledged what happened. I've been in the service industry for 10 years now and it reflects poorly on a restaurant as a whole when the management staff doesn't seem to support their servers.
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