I called to see the cost of repairing our refrigerator since water was gushing from the filter area and into the freezer compartment as well as flooding our kitchen floor. I decided to call here first due to the five star reviews. Just with a phone call, the owner gave me a suggestion to replace the water filter and that if it didn't work to call him again to make an appointment. Luckily, that worked and he had even told me that I would be saving myself the cost of a service visit! Next time I have an appliance that needs a repair, I will definitely give this company a call again!!!