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  • I had to role my eyes with this moment. I had good intensions and wanted to support a local business in Ohio, but maybe I should have just stuck with my NYC wine shops. After calling Riverside to order some wine as a gift for my Dad for Father's Day I asked for a receipt. Since I am in a different state I asked if it could be emailed, and was told "they were not really set up for that". Not set up for email? Really? Then I mentioned they could just mail it, "that will be a dollar," I was told. What! I just ordered $83 dollars in product from your store, and I didn't argue when you told me it would be $20 to deliver it to the next town over and now you want to charge me a dollar for a 44 cent stamp! Oh come on people, this is not the way to win customers and get repeat business. Ouch, that penny pinching is going to leave a bruise. I wonder if the person who came up with that charging policy has experience working in the airline industry? We all know the dollar is not the issue it's the feeling that being charged the dollar left me with. Come on guy, use basic customer service skills and throw in the stamp next time, trust me you will make up the 44 cents in the end.
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