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  • Too bad they don't have the option for no stars. We had purchased a vehicle from them, signed the contract and were told we would have to bring it back to have the kill switch removed. No problem. About 4 days later they called and said that the original contract could not be done as they planned and we would have to return to sign another contract with higher payments. Still not a big deal. I assured them that the earliest we could come in was a couple days after that and we would sign the new contract. The days in between were filled with phone calls, texts and emails making sure we were still coming in. This I call harassment. I talked to them and informed them of the earliest we could make it back there. The phone calls, texts and emails were at least a few times a day. Finally I had enough and my next trip there was to return the vehicle where a salesman was trying to save the deal and offer the same original payment with less down. Why not just do that in the first place?? Needless to say I told him no and that's where his attitude began. He was very short with us and unprofessional. I get it you're upset it didn't go your way but you sir acted worse than a toddler. As we got back in our other vehicle to leave he was looking with disgust over the vehicle we had brought back as to make sure we didn't damage anything. This is one of the worse customer service experiences we have had. Would never ever buy from earnhardt ford. But had great service from arrowhead honda and a better vehicle for the same payments we would have had from them.
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