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  • I have had the worst experience with Cox Communication. I had an alarm system with Cox that I thought was a one year contract per my conversation with the sales rep that came to my home. Upon selling my home and being in between places while waiting for my new home to close I contacted Cox to see if I can suspend services. I had every intention of using Cox for my internet and security system when I closed on my new home. Upon calling Cox, I was initially transferred three times till I got to a less than friendly rep that told me that Cox doesn't offer the option of suspending the account. Mind you all the other companies I use had no problem suspending my accounts during this time. They stated that they could put my internet on 'seasonal' which would be 9.99 but Id still be responsible for the full alarm fee. The lady was extremely rude and acting like no one in the history of Cox has moved from one place to another. When I asked to speak to a manager she said she wasn't allowed to transfer me to a manager that she could submit a request for a manager to call me back within 24 hrs. When I asked how I was to know that she actually submitted the request she stated that she did and Id just have to trust her. Low and behold no one called me back. I ended up sending in a survey of what horrible customer service I had which eventually prompted a call. Although the rep was polite it took two phone calls spanning over two days for them to determine that I couldn't even keep my account active because if someone moved into my old address and requested service it would automatically disconnect causing me to have an early termination fee. The end result was to set the account up at a 'virtual address' which I did. Now trying to reestablish service I'm being told that it will cost me approx $500 to get everything back up and running. I just want to cancel my service but I'm paying $500+ either way. Worst customer service.
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