Friendly people, reasonable prices, but I prefer to have my morning latte WITHOUT drowned cockroaches, thanks.
This happened to my coworker this week. She got halfway through her morning coffee when she noticed a dead cockroach floating to the surface. She immediately took it back to the store, where they thought the incident was FUNNY, and the only thing they offered her was 2 coupons.
They did not even APOLOGIZE or state anything like "this has never happened before!" or "We are shocked!" or "We are going to clean and double check everything right away".
I love supporting independent coffee houses, but with a situation like this being handled with such a flippant attitude, I will be going to the nearest Starbucks instead of Cupz from now on.