My AC kept tripping breaker, started out infrequent, then was after a couple of minute. I suspected a bad breaker, but wanted it checked. Called Cool Touch, and Susan answered near closing time. Turns out phone was maybe forwarded and said she would call back when she got home to a computer. Susan called back as promised and set an appt for next day. Susan called next day to ask if I was available as the tech was running ahead of schedule, perfect! Luis was professional and confirmed my suspicion. He asked if I knew how to change out breaker to save me the markup, etc. (I did). Great experience, on- time, and the $59 service call was well worth piece of mind. Thank you Cool Touch!