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  • First, you must understand that ABF is NOT a full service moving company. ABF is a freight company that provides a freight trailer and ships your items. Packing, loading, and unloading services are contracted out to local moving firms, all of which is coordinated by a company named MoveBuilder. One moving company will pack and load your items at your current home, then the items are transported to your new address where the unloading is performed by an entirely different moving company. This makes it very difficult to keep your items organized. Other moving companies maintain the same crew from start to finish, which goes much smoother. The major problem I had was with the estimate. A telephone interview is performed to generate an estimate. I provided all the details requested, and received an estimate of $7100 for everything (full packing, loading, transport, unloading). At the time of loading, the moving crew discovered that the trailer provided was not large enough to hold all of our items. The representatives at MoveBuilder stated I would need an additional 7 feet of space in one of their other trailers at a cost of $2700 -- a 38% increase in price over the estimate. I spoke at length with them about this, and they offered no other options (e.g. split the cost, subsidize a UHaul, etc). When I asked about the gross inaccuracy of their estimate, they stated that their estimates are usually very close and had no explanation for what happened in our case. I would recommend avoiding this company unless you have a relatively small amount of stuff that you can easily pack & load yourself into a POD. Go with a traditional moving company if you need to pack & move a household.
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