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| - Food is comparable to other places but the horrible service is really a turnoff.
I have been to this place a few times in addition to iCook, Dow's Noodle hotpot so I can compare the experience. Yesterday would be my last time eating at this restaurant. The service was absolutely horrible. Restaurant was over 100 diners with about 5 servers. You do the math! We asked for foods like tofu, noodle, dumpling and vegetables all of which should be readily available without cooking. However it took a long time to come.
My friend talked to the owner/manager. Without asking us which table number, he yelled at his staff "why didn't this table have foods". We knew he was bullsh*ting because he didn't ask for our table number and what kinds of food we were waiting for.
At the end of the dinner, I brought it up with owner/manager that the service was really slow. Without even a word of sorry, he was just shrugging his shoulders and said it's was a busy night. Well, since you are running the restaurant and know how busy it is, you could have get more staff to come in on a busy night.
Overall, including tax and tip, it came out around $28 per person which is a standard rate for all you can eat. Yet the way you are ill-treated surely will leave a bad taste. Do yourself a favour, spend it at other places that make your dinner a pleasant experience.
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