First I would like to say how amazing Phillip was. He has exceptional customer service. Now the people that he works with are terrible. We waited a long time to have our rolls we only got 4 and we ordered a total of 11. The chefs were unprofessional no sense of urgency at all when Phillip asked about our rolls. We were able to get 2 boxes because they were done and the others were cancelled. The chefs were talking to one another the whole time we were there. No apology for the wait that says a lot about the service they did not provide. Phillip didn't charge us which we greatly appreciate. There was another individual in the back who was wearing adidas slippers and listening to hip hop on top of the music that was already playing in the restaurant. Ultimately there has to be a better system in the way they treat customers. I gave 2 stars because of Phillip. If the chefs were more time efficient then this place could of had 5.