I've always gone to Ten Ren. But was recently introduced to Chatime. LOVE their hot roasted milk tea latte with pearls. It feels like a warm hug. I've been twice so far. It's popular but I haven't had to wait too long. The space is big so I'd like to go one day and hang out after work with some friends. Next time I will ask for no sugar as I feel the pearls make it sweet enough for me. Their price is better than Ten Ren's in my opinion. The service was great too.