| rev:text
| - Horrible customer service experienced here yesterday. So bad that I sat in my car and contemplated going back in to cancel everything I had just signed up for.
I walked in and was told to sit at a table and someone would come talk to me about signing up. I sat there for almost 10 min waiting, meanwhile people who walked in after me for the same reason were helped right away and talked to about prices at the counter. When the girl finally did come over, she rushed through the explanation of memberships and kept looking away while she was rattling on like she was more focused on someone/something else. When I asked questions about what the hydro massage was like, she answered "um, it's a water massage...." Like duh, I know that but could you be more descriptive. She handed me a paper to fill out when I decided to go with the black card membership and said she'd be right back and went to talk to someone else that was waiting at the next table. I filled out the paper with my bank info and waited....and waited...finally a guy came up and said "have you been helped?" I told him I was given this paper and she disappeared. He told me all the computers up front were taken so he'd bring me an iPad to finish signing up. As he walked over with the iPad, the phone rang. He answered the phone and put the iPad down in front of me and pointed at it for me to fill everything out and he walked away on the phone. So once again I fill this info out, which was the same info I had just written on the first paper, and I sit there waiting. Meanwhile, those people who had been helped at the counter were being told about the facilities and going on a tour. Then, finally a 3rd person yells across the counter to me "what size shirt?" I didn't even realize she was talking to me at first until she yelled it again. She brought me a shirt and told me to come to the counter so she could take my picture and give me my black card. After that she says, " ok, you're good to go." I asked if I was supposed to get a tour and she literally says, "oh, you want a tour?" It clearly says on the website 'come in for a tour when you get your shirt and card.' I said "well, I don't know where anything is, so I'd appreciate one." And she yells AGAIN across the gym to the guy who is giving the 2 other people who came in after me a tour and says, "Gilbert... Her! (While pointing at me) I guess she wants a tour too!" He stopped and looked at her like it was going to be an inconvenience so I told her never mind, I would find my own way around.
I am so disappointed in the way I was treated. It was not a personable experience nor a friendly one. I was made to feel like I was in their way and an inconvenience to them. It seems like they had a bunch of preoccupied teenagers running the place. Obviously I will go back because I just signed a year long contract but I'm not happy about it.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)