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| - DO NOT UNDER ANY CIRCUMSTANCES BUY A USED OR NEW CAR FROM THESE PEOPLE!
I was a first time car buyer, and was extremely happy for this next step in my life. I have a twin sister and we of course wanted matching cars.
Sorry long story, but needs to be told so NO ONE has to go through what I did!!!
My sister and I went one day after work to look at some cars. We filled out paper work to see if we were approved to get vehicles. We got approved and test drove some cars. Our credit limits were diff so our car choices were diff. We went it in knowing we wanted matching cars. We found two of the same cars and wanted to purchase them. Four hours later this dealership agreed to our asking price. I gave the deposit for the car and at this point it was so late, the staff said "lets come back tomorrow and finish the paper work, It's late". We agreed, due to the fact that my sister and I had worked all day and it was extremely late! Went the next day spent another 4+ hours finishing paper work. Did not leave with our cars cause mine was still being cleaned, and we wanted to drive off together. The third day into our buy, our cars were ready for pick up. We went to pick them up and my car had the wrong mileage documented on the final paper work. Irritated thinking I had to redo all my paper work, the finance person said its okay I'll fix it.
Couple days later I get a phone call from the girl who helped us find the vehicles, telling me I am not approved I need a co-signer. I'm sure you can understand my frustration at this point. I got my aunt to co-sign for me and once again it was a three day process. The first time my aunt went to this dealership without me, to fill out the paper work. The next day we both had to go in and were both needed for signing. The lady was EXTREMELY rude, when we reached out our hands to greet her, she ignored the gesture and looked at us like we were beneath her, Didn't understand her job or what she was doing. When I asked a question she looked at the sales girl for help. On the third day I get yet another call stating the rude disrespectful financial lady FORGOT to have us sign one of the most important documents. I had to waste more of my gas, drive down there to get this paper signed. I Was told they would fill my tank with gas, WHICH WAS NOT DONE.
After about a week and a half of having my car, I had my engine light come on and the car symbol of a car with squiggly lines behind come on. I then smoked out all of Las Vegas and couldn't drive past the speed of 15mph. My sister drove behind me, as we drove my car back to where I purchased it from. I Dropped off my car and was told I will have a request for a rental car put in with the manager. Didn't have a rental for a week. Finally got my rental car, and the people at enterprise were rude, but that's another story in itself. Having the rental car for almost a week, finally got a call stating my car was ready for pick up. The problem was a crack in something, which "was fixed."
My car seemed to be okay, until I started to hear a hissing sound and my windshield wipers didn't work. Ohh and it was raining! Took it in and they had it fixed in a couple of days.
Probably a month later my tire pressure light came on, and the hissing noise STILL THERE! Went to drop it off where I had to deal with yet another disrespectful lady who had a terrible attitude. Told me I need to keeps tire pressure at 40. I'm no car genius, but 40 for tire pressure seemed a bit off to me.
Finally about couple months pass, and I'm happy, everything seems fine. Until my engine light and the car symbol with squiggly lines behind came BACK ON. The only diff was, no black smoke. Worse, my car shuts off while in the middle of driving it!!!! DANGEROUS
I drive it back to sahara jeep and dodge so they can fix it. The guy behind the counter told me I had to drive my car to chevy. Understandable, not a chevy dealership. I explained I was not comfortable with driving it, not feeling safe. The guy told me it would just sit here and they couldn't do anything about it. I then drove it to a chevy dealership and my car was tested with the up most respect.
They had my car for a couple of days when Bill told me I needed a new engine. At this point I'm beside myself. I purchased three additional warranties on this car, it should be covered. No a part is not a warranty part and I would have to pay $880. Called sahara jeep and dodge and explained my situation. Spoke with 4 diff people, who all told me they would call Bill and chevy and speak with him, cause I didn't know the terminology. 2 months went by and I hadn't heard anything. Called Bill and he stated no has called him yet. After I called for two months trying to get this fixed. Finally got a hold of someone who finally got fire under her and took care of it and called. Bill, Called me and said they would pay half. I would be responsible for $440. I didn't agree cause they had supposedly "fixed the problem."
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