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  • My first visit to Pizzeria Bianco was about 6 years ago. We waited for just over 2 hours and got a pizza that, in my opinion, was totally burned. Fast forward to last week.... my son and I were visiting the Arizona Science Center that morning and we were hungry. Friends had been telling me for years that I was cRAzY for not loving Pizzaria Bianco so I thought, what the hell. They're open for lunch now, it's just a 5 min wait, so lets give it a whirl. My son was demanding pepperoni pizza (which I already knew they didn't have) so I ordered the Sonny Boy with sopressata, figuring he wouldn't know the difference. I also had a glass of wine, and I was a little disappointed at the limited selection of wines by the glass, considering they had a wine bar next door. The pizza, thankfully, was much better this time. It still had the charring around the edges, which I understand is their thing, but it wasn't burned. In fact, I think the bottom could have been cooked a little more. The middle of the pizza was quite droopy, and not stiff enough to hold up the toppings that kept sliding off. The sopressata was a fantastic salty treat and the olives were very flavorful. My son loved it, too and we polished off the whole pizza in record time. With the much improved pie, the food portion of our visit deserved 4 stars, but what brought my rating down was our server. I'm not even totally sure she was our server to be honest. She took our drink order, brought one of our drinks, and asked us if we needed anything else toward the end of our meal - but that was it. Someone else took our pie order, refilled water, brought my wine, dropped off our lunch, and brought the bill. Our server was MIA for 90% of the meal and I don't think she ever smiled once. I'm cool with people who are all business - in the business world! But if I'm at your restaurant, you should make some attempt to be welcoming and helpful. If I were downtown, I would certainly lunch at Pizzeria Bianco again, but I wouldn't drive out from the East Valley just for this. I know of several other places with great pizza that are closer to me, and who seem to care a little more about their customers' happiness.
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