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| - I can't even give this company 1 star!
I am a single woman, first time motorhome buyer, and to say this has been a nightmare is an understatement!
It took me 2 years of research and planning to decide which motorhome I wanted. I decided I wanted a Forest River, Mercedes 24'.
The sales manager found the exact unit I wanted in Colorado. I purchased and paid for it at the Mesa Camping World, and because it was my 60th birthday present, to me from me, I flew myself and 2 girlfriends to pick it up and celebrate with a vacation.
We took a taxi from the airport to the Camping World in the Denver area. We were there waiting in the waiting room for so long that we actually ordered pizza delivered there. By the time I was finally called back to see my new home, it was getting close to closing. The gal who delivered it to us was anxious to get home to her daughter, she did not have much time to show it to us, but in that short period of time, we noticed things like a bubbled headliner, bubbled veneer on the cabinets, small holes in the flooring, and doors that didn't close properly. Figuring it to be brand new, we went ahead and took it, those things should be under warranty, right?
Well, the first night we stayed at a friend's house in Denver, and could not get the hot water heater to work. Cold showers. So getting on to our trip the next day. As we are driving down the highway, more than once the door flies open, figuring that we just didn't close it hard enough, it did it again. We had to lock it to keep it from flying open, then it was very difficult to get it open and the wind blew loudly through it from day one.
As we are down the road, a "new" motorhome mind you, my girlfriend goes into the bathroom and yells that the toilet was backing up! On receiving the unit I noticed that the toilet seat was dirty underneath. We had barely used it! Taking red Solo cups, we dipped urine and feces out of the toilet! It was disgusting! So on to find a dump, I pay to dump my "brand new home" and guess what? I pull the black water tank valve, and it is totally NOT connected! No way to dump it!
I call Camping World in Mesa, they tell me to drive to a small town in the Rockies and they will send a technician. We spend the night in a town we had no plans on staying in, in hopes of getting help. No hot water, full of poop, and we went out to eat, came back to sleep, turn on the furnace, it was cold, and about an hour after we fall asleep, we are awakened by the smoke detector screaming at us! I grabbed my Yorkie, gave her to my friends and as they got out of the smoke, it was filled with it, coughing, I was trying to get the furnace shut down.
The technician came the next day, had to cut my pipes apart, put in an aftermarket pipe, in my "new" Mercedes, he couldn't figure out how to repair the hot water, so we used cold water, he said that they should have burned the oil off in the prep, but instead they delivered it to us as if it had been lived in for some time. We started noticing things like the table had wear spots where you could tell that people had eaten repeatedly there.
Again, call the manager, he tells us to go to a Walmart, leave everything open, turn on the furnace, go shop for a couple of hours, and let it burn off. We did that, hoping that no one would break in, came back out about 2 hours later, and it had completely shut down, no luck. The manager even told me to open where the hot water heater was a tap on it with a hammer, $100,000 motorhome!
We figured our trip was obviously ruined, so we decided to head home.
Now I and my friends are very experienced drivers, I have hauled loads of horses and a living quarters trailer up and down the Salt River Canyon many times. And I have had a Mercedes, and very familiar with the transmission. As we headed down Wolf Creek Pass, the unit would not gear down no matter how hard I, or my other 2 friends tried, and thank goodness I am experienced, I would have totally lost my brakes if I wasn't! I did find a pull off I was able to steer into, opened the doors and smelled rubber very badly. There was no phone service there, so I white knuckled it the rest of the way down. This thing was a nightmare!
We got home, it totally ruined our trip, and I took it in. It as a VERY long time in service, I have hardly ever had time to use it.
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