We had nothing but problems with the Double Tree by Hilton. From the start we made a mistake when booking and wanted to change our booking to 2 weeks later than the booked date. We called and spoke to the manager but they in no way would change the reservation and seemed to not care that we would be paying $500 for an empty room. Learning this we rushed to the city to at least get some value for the $500 room even though we still need another hotel in two weeks (it will not be at the Double Tree). The staff upon arrival was rude and disorganized. They gave us a free cookie which is the only good thing about this dated and aging hotel. There are many many other hotels such as the Sheraton or Park Hyatt that for the same price point offers way better customer service in a much nicer hotel. We will NEVER stay at a Hilton Hotel again based on the horrible service and experience at the Double Tree by Hilton. If we could have given it zero stars we would have.