DO NOT VISIT THIS STORE!
I was lured into this store by a sales woman offering a free sample. I was then offered a product demo which I accepted. I was impressed by the immediate results of the product and did decide to purchase. I was highly pressured to continue to buy more and more (the sales person - Josh) wouldn't let up. I left the store feeling very uncomfortable and uneasy about the experience. I decided to return the products and was then told of their NO REFUND POLICY. This was an hour after I left the store! I was told I'd have to contact customer service and fill out a refund request form, which they immediately denied. The customer service representative told me that the policy is clearly displayed in store (which it is not - I never saw it) and on the receipt. It is on the receipt which I only saw post purchase. The sales associate never disclosed this policy. Their sales tactics are misleading and unethical. It was a horrible experience and I do not recommend their products or services at all. I learned a tough lesson that's for sure!
Brilliance New York online offers a 30 day full refund policy. I have contacted corporate to inform them of the shady business the franchise stores are running and hoping they will help or offer some support. We shall see...