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| - I reserved a rental through Hotwire for a full-size car. When I arrived late at night to pick up my vehicle, the rental agent advised me they didn't have any more full-sized vehicles and that they'd give me a free upgrade. I am not picky, but the only vehicles she said they had were a minivan and an extra-large SUV. I knew I'd be driving a lot and I didn't want to have to pay lots of money to gas up the vehicle, so I asked if there was anything else available. Instead of offering me something smaller, she said, "sorry, this is all that's left on the lot."
Having worked in the rental business I knew she wasn't telling the truth. Sure enough, I stepped outside and saw several other vehicles she could have put me in, like a Cross-over or a mini-SUV. They had dozens available on their lot, but I am not sure if she just wasn't creative or if she was lazy, but there were other things she could have done to accommodate me. The vehicle was nice and in good shape, and she wasn't rude, but I expect a lot more in the way of customer service. Rent from somebody else if you have the choice.
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