This is the incident that has officially moved my business to National. I am also a Hertz Gold elite member.
Booked premium, and they had me in a Grand Marquis. hell no. went back to the booth in the garage to the woman that hated life and was told me only other option was a Crown Vic. hell no... it's the same friggin car.
I left there and went back INSIDE to the big counter. The drone, there, told me that's all they had available for premium (altho Buick lacrosse is the Premium Poster Child for this class with Hertz). Really? Two cars that have been discontinued is all you have in PREMIUM class?
I ended up going with an Altima, which was as stripped down as you could possible get. The agent had the audacity to tell me that my rate would stay the same. REALLY?!?! I'm taking a car from at LEAST one car class lower, and you're going to charge me the same price??? I would have walked right then and gone to National, had I not had two free rental certificates that expired in a few weeks, plus a $50 certificate.
The garage was full, too. All kinds of other cars they could have given me that were one car class above Premium, instead of downgrading me... ridiculous.
This was the last straw in my attempt to give Hertz my business.