The day team here is great. They deserve more than one star for sure, but the crew at night? Negative five stars.
First off, it's always so insanely busy here in the evening. Drive thru line wrapped around the building and often no spots in the lot. Tonight, the inside line was wrapped three lines deep through their little rope maze almost our entire visit. It was just painfully slow. And it was a school Spirit Night.
There were never more than two registers open and for much of the time I could only see one steadily open. That young man should be commended because he was working very hard. The rest of the teenagers were: taking breaks (7 kids at one time while the line is 3 deep!!), walking around trying to look busy, talking to and distracting the kids trying to actually work or generally keeping busy doing things that didn't seem to actually help the line flow. I'm not kidding that I didn't see a single adult supervisor present to provide leadership. I wish I could say this is the first time I observed this at this chic-fil-a, but it seems like this is the norm for the night crew. I mean maybe having 7 workers on break at 6:45 during dinner rush is a poor idea???
Also, while it's generous of Chic-fil-A to run spirit nights, I think this location should cease offering them because they never staff appropriately and it's just a painful experience for the customers. Or maybe they could just schedule an adult front end manager to work that night.
The next time my kids ask to come here for dinner I'm going to do something more fun - like go for a root canal, slam my finger in my car door or maybe step in a fire ant hill.