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  • We had to wait to order until the girls (one short girl and the other with tattoo's) at the counter were finished with their conversation, no smile not even decent customer service - these people should not work near customers. They gave no help with what was good or what they would suggest just blank looks like my family was bothering them. We order breakfast burritos, oatmeal and french toast. The breakfast burritos were cold the actual tortilla felt as cold as the eggs, the oatmeal was dryed out however the french toast was delicious. No one came around to ask how the food was or if we or anyone else needed anything, again those two girls and one blonde only talked to each other never the customers. Do they not know that customer service can make or break an establishment? Dirty tables that were not cleaned and the floor was never swept - we noticed this since it took close to 30 mins to get our food. Other customers were commenting on the 'piss poor service' as one gentleman said and another couple said 'how could these girls pass an interview'. The food is lacking taste/flavor but even worse is the terrible staff. Maybe we will try a different Rachel's Kitchen location because this one is poorly managed and most likely won't be around very long. So disappointing since it was close to our house. Guess I should have checked the reviews first.
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