Let me start with what was good - my daughter had the chicken and loved it. The burgers were flavorful however I am not sure why they ask you how you want it cooked because everyone's was well done. The onion rings were hot and tasty but the fries were cold. Here we start to go down hill - our waiter was obviously new and not well trained. I blame the management team here. The food took 35 minutes to arrive. One order was wrong. In the meantime we all ran out of drinks. The mojito was made with water and Splenda - we sent it back. We sat around tables that stayed dirty and watched the bus person walk by them several times. No management to be seen anywhere. I can understand why the restaurant was almost empty on a Sunday at 12:30. The line was out the door at VIVA Chicken. I wish we would stood in it. We want be back