I lived in Vancouver but had my car serviced in Washington State because of the 40% savings. This American dealer was AMAZING and I now hold all other Canadian dealers to that standard...all have failed! My experience with the Mercedes dealers in Toronto has been less than exceptional. I have heard this feedback from many friends and do not understand why these corporate stores are not the benchmark for other dealers to strive too.
Now that I live in Toronto I have taken my car for service at Mid-town Mercedes only to be disappointed. The impression I was left with is, one, I have an older Benz and did not purchase it through them so I was not as important as "their" customers. Two, I did not receive information nor was offered the 15% service discount through a corporate initiative to keep older c-class Benz owners returning to Mercedes service centers. When I complained about this oversight I was provided a credit to my account rather than a refund. I have no plans to return to a corporate owned location to service my vehicle. My sales experience was no better. The sales staff are arrogant and not welcoming, all information is logged into thier files so if you shop around the GTA you will not get a better deal at another dealership since they know your are in the market. I saw my file and was surprized at the details logged regarding the cars I looked at.
I did purchase a new c-class but not from a corporate store (see my other reviews). This was truly a poor experience and they will not have my future business.