I've eaten here three times. The food is fantastic. Way better than I honestly expected for a seafood joint in Cleveland. I day dream about going back for the food quite often. However, all three times I've eaten at The Boiler I've had absolutely terrible service. I've had a different server every time and all three of them have taken (no hyperbole) 20+ minutes to bring me a soda or a beer. That's INSANE. They always forget something and they completely disappear from my area for extended periods of time.
Shoutout to whatever FOH manager is reading this, I completely blame you and not your staff. The fish stinks from the head. Handle your business, set some standards and train your staff.
This place has so much potential.
I will gladly rewrite this review if during my next visit I see improvement.