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| - Maybe Cam Newton should have used the Six Pence Pub as an example instead of the Titanic -- after all, both sunk. The general manager in particular needs a lesson in manners and proper restaurant management. He had the nerve to argue with my father-in-law when he said that his fish was overcooked. According to the general manager, it was my father-in-law that was wrong - because the fish is NEVER overcooked. What ever happened to the customer is always right? That may be the way most restaurants are run, but apparently not the Six Pence Pub. The general manager was unapologetic and refused to accept that MAYBE this one meal was not satisfying to this particular customer.
The end "discussion" with the general manager should really have come as no surprise as the errors and lackadaisical attitude of the staff should have served as fair warning. The meal started inauspiciously when our appetizer never arrived. We had to remind the waiter who finally brought the app, but more than 20 minutes after we first ordered. He was, however, kind enough to warn us that our meals were being plated. Rather than have our entrees become stale under the heat lamps, we sent back the appetizer.
Things did not get better. I already told you that the fish was overcooked. Same with my burger. It appears that the kitchen mistook medium for super well done.
After we ate, the assistant manager stopped by our table and he, unlike his boss, was at least respectful and tried to understand our issues. Still, he offered nothing to improve our experience. No round of drinks or offer of dessert, which would be customary at most establishments when the kitchen/wait staff err. Not here though; he did not even comp the meals that were ill-prepared (taking just $5 off a $70 check).
Then, da-da-dum, we met the General Manager - Mr. I Know Better Than You. Overall, even though the food itself, once properly prepared, was fine, the entirety of the experience was unacceptable.
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