So very disappointed on our last visit. One person ordered Pad Thai - it was PINK. It did not look appetizing. The person who ordered it tried it, and did not like it. We all had "tastes" and agreed this is NOT the flavor of ANY Pad Thai we've ever had. I told the waiter the dish was not to our liking. He said, "No problem. Can I get you something else?" We ordered another dish. He offered us the Pad Thai to take home, and I replied we truly didn't care for it and would not be interested in eating it later either.
Check comes - Pad Thai is on the bill as well as the replacement dish. I discreetly went to the waiter and told him the Pad Thai was still on the bill and we were not happy w it. He said there was nothing he could do. I shard my perspective. He called backed to the kitchen. The kitchen responded and he translated: Best we can do is 1/2 off. We serve Pad Thai all the time. No one complains. Nothing is wrong w Pad Thai. If you don't like it, that has nothing to do w the food.
I said OK. I paid my bill in full (after the Pad Thai price was reduced to 1/2.) I did not lower his tip. My tip reflected his good service and the amount of the bill. I realize he was only doing as he was told. He seemed very uncomfortable. I felt bad for the situation he was in. The PRINCIPLE of the matter has left me w a bitter feeling towards Phnom Penh. I just don't know if I'll go back.
Additionally, it is yet another reminder to order the cuisine of the establishment - this is a Cambodian and Vietnamese restaurant, NOT Thai!