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  • My husband and I went here for dinner last night (2nd time). We made reservations at 6:00 pm for the outside patio. We arrived promptly at 6, and I quickly noticed the patio was not only full, but very loud. I checked in with the hostess and was told "sorry, there's no seating on the patio". I asked how was I able to make a reservation on Open Table making that request and she was unsure. Not a big deal, and figured we'd get a table inside promptly. A booth was cleaned and set for us, but before we could be seated the owner told the hostess "no, they don't get the 4 top, give it to this party" - they walked in AFTER US!!! Umm...excuse me?!?! I asked why she would give our table away, and her response was you are only a party of two. So by this time, it's 6:10 and we wait. Another group came in, yep, she sat them too while we are still waiting!! I asked the owner if we even have a table and she says I'm doing the best I can! No, clearly she isn't!! I then asked why a 6:00 reservation was available if she's giving our table away to which she responded it'll just be about 10 more minutes?!? SERIOUSLY?!?! So I made a reservation for 6:00 and won't be seated until 6:20?!?! I'm noticing during this time as we wait she's irritated with EVERYONE and does nothing to keep her composure or be professional!! FINALLY at 6:20 we are seated. Our sever was nice, however when asked what soft drinks they had, he responded "I'm not sure, it's in the Pepsi family". So this is your job and you don't know what soft drinks are served?!?! About 3/4 of the way through our dinner my husband received an email from OpenTable advising us that when we make a reservation we need to show up as it can be detrimental to the restaurant to reserve a table when nobody shows. He responded and said we were almost done with dinner and about five minutes later they responded again saying Mancuso's finally checked us in confirming out reservation!! The food is good, but way overpriced. There are many options to eat at the prices they charge with a much better service from the owner!! Location is nice too! Bottom line, we aren't spending our hard earned money for mediocre food. The owner has lost our business and we will NOT RECOMMEND this restaurant!!! Hopefully she reads these reviews and will get a better attitude and appreciation for her customers!!!
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