I had the exact opposite experience. I spoke to Gilberto on the phone and everything seemed pleasant enough, we set up a meeting for the following day so he could come and inspect the place and give me a price. We'd been out of town for the summer visiting our parents as we do every summer as we are both teachers and don't work summers. You can imagine our place was pretty messy but he overcharged me by about $100 dollars it usually cost but I let it slide as I read the last positive review here and wanted a cleanup job fast. We agreed but he never showed up with the crew, and when I called Gilberto back to find out what happened he hung up in my face! These people are unprofessional, throw out "God bless you's" to get you to think they're decent but you don't make commitments and then don't show and hang up on people. Luckily Four Seasons landscaping was incredibly positive, professional, did a wonderful job, and cost about 125 dollars less- and were incredibly polite (you can find them on Angie's List).