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| - Shady Business - I have been with Verizon for 10+ years, have four lines of unlimited data, paying $300 a month and I was totally ripped off and taken advantage of -- clearly they do not care at all about their customers. If you want to know the whole story - read on:
Last Thursday I went with my son to upgrade his phone. The Verizon rep opened our account and noticed how high our monthly bill and offered to see if he could lower it. Right away he said he could lower it by moving me to a new unlimited data plan. He also said, with my new plan, I would have triple A coverage for my cars. He showed me the numerical difference and I said it looked great. He proceeded to upgrade my son's phone. We were in the store for nearly two hours, first waiting, then waiting for to finish all the paperwork. The Verizon rep also installed an app and created an account on my phone, to go with the triple A service. When it was time to leave, he said he would walk out to our cars with us to install the devices and gave me a bag with a few boxes in it. He walked us to our cars and installed two devices, and gave me the other two devices in boxes to use at home. Note: we only have three cars, but he gave us four devices since we have four drivers. Once I was home, my husband asked what the devices were, and when I told him, he said: I think you got ripped off. You need to go back to the store.
I went back to the store Monday morning and spoke with manager, Cassie. She explained that the Verizon rep had lowered our monthly payment but we were now paying $40/month for the triple A service through Hum. I told her I wasn't sure I wanted the service, and I would go home and discuss it with my husband and come back Tuesday. My husband said we did not need to pay $40 a month for something we will not really use. I scheduled to meet with Cassie today at 2PM and when I arrived with all 4 devices she immediately passed me off to another manager who told me that I would need to pay a restocking fee for each Hum device. I was billed $128 for the devices - devices I never even consented to purchase.
I explained the whole situation to both Cassie and the other manager, but both of them felt that the Verizon rep had not done anything wrong and that I was at fault for agreeing to the service.
I was never told Iwas purchasing anything - I was told I was getting triple A service and lowering my monthly bill. Now I am paying an additional $128 this month. Shame on me for getting ripped off. But shame on the managers at Verizon and the culture that takes advantage of loyal customers who trust the Verizon agents.
It would be really nice if you could go to a Verizon store and actually get help - instead of getting ripped off. Maybe one exists somewhere, but I can tell you this much: don't go to the Arboretum store.
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