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  • If I could give less stars I would. A couple of months back I ordered a family meal with some hot wings on the side, got home made everyone their plates bit into the hot wings (that were for me) and a mouth full of blood not just pink all pieces were bloody= Undercooked chicken.. I called and expressed my dissatisfaction and They decided they would replace my order on a future order and even though I was pissed it was the least they could do. I know stuff happens so I decided to continue to give this place my business.... a couple of weeks ago I decided to go back and purchase a family meal and added hot wings that I requested were well done and was advised to pull to the front and wait for my order. I told the lady Darcy please don't forget anything because whenever I go there it never fails and sure enough we get home with only chicken and no sides! I was livid because I didn't spend 30+ dollars to go home to 1/2 an order and I am trying to feed my children and family so needless to say the meal was ruined and I refused to go back to KFC to pick up what they forgot so I called them again to express my concerns and they advised me they noted my name and would comp the meal again which I feel is only right. I don't know about anyone else but I have a family of 6 and am not interested in throwing my money away. I decided tonight hey they owe me a meal so ill go pick it up. Get there, guy takes my order, I explain what happened and he explains to the manager and she says who said they'd comp you. I advised it was Darcy and the manager and she says where's the receipt I advised it was weeks ago and that I didn't have it but the manager said she placed my name in some book. The manager asks me my name and go to the side to tell me nope your name is not here. Darcy comes over and tells me I'm a liar (I don't have anything nice to say about her so I'll keep my comments to myself. But I will say people who work with the public should be required to take drug tests ?) needless to say their customer service is garbage she offered to give me my sides but that was it. I also had my children with me and they saw how horrible that manager and Darcy was that night. I asked for their corporate number and she told me it's not corporate it's a franchise and gave me someone named Gabriels number. Probably the wrong number but just want everyone to know if you're ok with poor quality food and service this is your place but if you like good chicken with great customer service just go around the corner to Rasing Cane's!! #KfcIsGarbage
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