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| - I've put off writing this review for a couple of weeks now, tossing over my experience.
I had met Tom, the owner, through an expo in the past. I didn't have a lot of interaction with him at that time as I was more interacting with an employee of his (no longer in Las Vegas). That first meeting (years ago) left me a little... unsettled. There was just something about his attitude/persona that I didn't like, but I couldn't put my finger on it so I just considered it being me and not him. No big deal.
I had ordered shoes from a different store and was told they were on back order. I was worried because i had a half-marathon to run before their back order would be filled and I wanted time in the new shoes before the race. I called Performance Footwear and was informed my shoe and size were available. We went up to their store and were the only people there.
We were greeted by the gal behind the counter, I told her I had just called and she pulled the shoe for me. I was talking with them about having shoes on order but needing a pair now and Tom's attitude about the other store was very unprofessional. He made rude and unnecessary comments about the other store, other owner and their staff. I would honestly be surprised if he has ever been to the other store himself. Here's a tip, Tom. Badmouthing your competition doesn't make them look bad - it reflects on YOU. I wasn't even talking to him in the first place, but he heard my statement and entered the conversation on his own. Had I not been freaking out about having shoes for the half-marathon, I would NOT have given him my business.
While I was talking about my shoes and he had done enough negative talk with me, he then we to talk with my husband and proceeded to tell my husband he was wrong about his shoe choice. Tom was basically a "know it all" without actually KNOWING anything about us, what we do, our own knowledge and running history. He questioned our shoe fits and tried to push us for a fit saying it was probably not accurate.
Well, Tom, guess what... it was YOUR GUY who did my fit and he's the only reason I even considered giving you my business. So, in trying to bash your competition, you were actually bashing your own employees/process. Maybe you should try to be less judgmental and be constructive with your knowledge. Even then, though, don't expect me or any of my running buddies to set foot in that store again. A shame, really.
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