I am rating this hotel with four stars because Aaron (front desk) and Spencer (van driver) were incredible. We were there for a work conference and these two gentlemen made the stay worth while. There were others during the day who were not pleasant but we just waited on the second shift personnel to come in and deliver the service we expected from a Hilton property. They gave great buffet and show recommendations for us while there as well. Overall good experience that I won't allow a few rude front desk ladies to dampen.