The first time I went it was a great experience, I loved my lashes so much I signed up for their membership. I went in for my very first fill and my lashes weren't quite as full leaving and in the next few days they kept falling out. After a few days later I called and wanted to let them know what I was experiencing. The girl asked me about after care to which I was clueless about because no one explained the care when I got my first fill. She said I could pay another $35 for more. From there I cancelled my service. I feel as if they messed up and that I shouldn't have to pay. I was really exciting to get these done and have the membership but it seems as if they don't care about their customers. I am excited to check out other eyelash places