We were looking to buy a couple of bedroom sets worth of children's furniture in order to open our home to foster children. After visiting several other stores in the area that had overpriced furniture and pushy sales people (I HATE pushy sales people), we decided to work with Tim from Mor furniture. We selected what we needed with his expert assistance, and the delivery went off without a hitch.
At least, it did until we opened one of the boxes and saw the wrong-size bed frame had been ordered for one of the rooms. I contacted the store, and they were super easy to work with. The order mistake was a miscommunication that was not really anybody's fault, and Mor was willing to come pick up the wrong size bed and deliver the correct size once it came into stock. That willingness to correct the error speaks well for them. We'll see how the furniture holds up over time but as of right now I'm very pleased with our purchases and the customer service.