| rev:text
| - I highly recommend looking elsewhere before considering this place. They ARE NOT customer service focused, they want to sell you on anything and everything to benefit their bottom line. As soon as you pull up you are bombarded with salesmen trying to sell you on an oil change, car detailing, and new windshield.
I was dumb enough to allow the glass technician to look into replacing my windshield - which had a tiny chip (the size of 1/8 of a pencil eraser) on the upper left hand driver side. After calling my insurance and waiting 15 minutes, they told me that I wasn't covered for a full replacement, but that I was covered for a repair. The technician told me to say yes to the insurance agent (without explaining the consequences.) In hindsight, I realized that It was clear the technician would receive a commission for the sale.
The technician said it would be an easy 5 minute job. Again, not once did he say anything about the risk involved.
5 minutes later the tech calls me over and I see my small chip has turned into a large 9 inch crack. The technician said that this is something that happens when the chip is close to the frame of the car and that he should have told me prior to repairing... admitting to his mistake. After doing some research online, it says that you should NOT try to repair any chips or cracks close to the frame of the car due to the high risk of cracking. If I would have known this was a possibility, I would absolutely not have moved forward with the repair.
Now here I am needing a completely new windshield. The tech said he felt bad and tried to call around for pricing on the windshield, which was upward of $650.
I specifically told the technician before hand that I did not want to pay for a brand new windshield.
The tech gave me his card and said that he would take care of my next 5 windshield repairs... how is that helpful when I need a brand new windshield? How can I trust you if you didn't tell me about the repair process and risks?
The GM and regional manager called and apologized and offered a windshield repair for $275. They didn't take fault and said that the windshield would have cracked regardless. I've had many cars... and have lived in many places... never have I seen a tiny chip turn into a 9 inch crack overnight.
I appreciate the low ball offer but in this case, the integrity and professionalism was completely off and I can positively say that I will never visit this organization again.
Update: I want to thank Rex the owner of the glass company ( Safepro Glass) that works with Jacksons Car Wash. After seeing this review he personally called me (more than once as I missed his first call) to apologize and offered to replace the windshield without payment. One day later, his team came to my house and replaced my windshield in about 30 minutes. Talk about great customer service. Thank you to Rex and his team!! Your good did has not gone unnoticed and I will refer you to all those looking for a new windshield.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)