| rev:text
| - 3/31/16 - I have PO box at this location because it's close to my office. When renewal time came up, I didn't received any request for payment. Just found out my box was locked out when I went to check for mail. I paid and got my box reinstated. I was told my new key wouldn't work until after the weekend.
4/4/16 - I showed up on Monday, after the weekend, like I was told, and my key still didn't work. Forcing me to wait 30 minutes before someone could get my mail for me.
4/5/16 - I came back, my key worked. But when I tried to order extra keys for my employees, I was told my account was locked due to non-payment! While the guy who took my payment was right next to me! He confirmed I've paid, and could vouch for me, but still forced me to go bring back proof of payment before they could help me at all! I actually went to get proof of payment, and came back with it. They claimed the office they needed to call to fix the issue was off for the day, and wasn't answering anymore calls for the day after I wasted another 30 minutes.
4/6/16 -I went back, and asked to speak to a supervisor. He seemed very sympathetic to me, but ultimately apologized for not having any answers for me. Gave me 2 phone numbers to call, and ask for someone named "Anita".
4/15/16 - I've called both phone numbers before coming in person every single weekday since. The numbers never get picked up, and every single time I'm told "Anita is in a meeting". While waiting to speak to a supervisor again. Two other patrons, young Caucasian males in front of me on line, started making racial jokes about me. Then started joking about assaulting me, making motions of how they would punch me, and exclaiming they'd kick me like the rochettes! The two wannabe thugs were joking about how I'll shoot them if they didn't stop. Then joked about how I couldn't if I wanted to because of the no firearms sign. Now the kicker, one of their employees overheard the whole thing, and chuckled under her breath!
4/19/16 - Called USPS main office consumer affairs (702-361-9230), filed a complaint on this office.
4/22/16 - Donita calls me, apologizes for issues. Assures me they'll be taken care of, promises I won't be charged for the keys. Refused to give me a time frame.
5/14/16 - I tried to get an update on the keys for my PO Box, in person. Teller TC, tells me my PO Box is unpaid since October 2015. Tells me to go get my proof of payment AGAIN. Called USPS consumer affairs again, and had my case re-opened. Was told someone would contact me by 5/18/16.
5/18/16 - USPS consumer affairs dept connected me directly to this office. Tells me my keys will be ready 6/1/16, and that I should come in and pick them up then. Another 2 weeks, feels like they told me anything to get me off their case.
6/1/16 - I came in to get my keys. Found out my current keys don't work on the box anymore, they've locked me out for non-payment again.
6/3/16 - I came back with my receipt. They tell me I never paid them, and that my receipt isn't in their records system. They also gave my box to someone else. I left, and came back with my credit card statement, and talked to my bank. The payment definitely went through. But they're insisting I never paid them. I get about 200 bills a month to this PO Box, which now belongs to someone else. It'll take me literally a week on the phone to change my mailing address with all my vendors. I don't even have a PO Box right now, despite prepaying for a year. I'm seriously considering legal action at this point.
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